1. These are general care and maintenance recommendations for Floating Luxury Vinyl Plank products. Specific Manufacturer's care and maintenance requirements supersede these.

    Always Remember 

    Sweep or vacuum your floors regularly.

    Protect your Luxury Vinyl Floors from sand and grit as floors may scratch from dirt and debris.

    Use a cleaner that is pH neutral. This ensures cleaning will not harm your Luxury Vinyl Floors or surrounding surfaces.

    Do not use wax or oil-based cleaners. 

    Use rugs at entrances to prevent dirt and grit from being tracked onto the Luxury Vinyl from outdoors. 

    Luxury Vinyl is scratch resistant but not scratch proof. Do not use steel wool or other abrasive pads to remove tough debris or stains. Steel wool may scratch your Luxury Vinyl Floors and loose steel particles may eventually damage the flooring  overtime.  

    Standard Cleaning Guidelines


    To prolong the life of your floor, use a damp cloth to blot up spills as soon as you notice them.

    When vacuuming, use the hard floor attachment (not the beater bar) to prevent accumulation of dirt and grit.

    Sweep or vacuum loose dirt and dust from the floor prior to washing to prevent the Luxury Vinyl Floors from becoming muddy or leaving a residue after cleaning.

    Periodically wash the floor with a Luxury Vinyl Floors floor care solution.  Do not use soap + water as this could cause swelling + warping.  Be sure not to leave any cleaning solution residue behind.

    Spot and Stain Removal


    To cleanup blood, ketchup, wine or anything that may leave behind a dye:
    Clean the area with vinyl flooring cleaner. If that does not clear it up, Scrub with a nonabrasive white scrubbing pad. If necessary, rub with isopropyl alcohol. (Only for pen ink, permanent marker, nail polish, hair dye).

    For rust stains,
    treat with lemon juice or cream of tartar.

    For tough spots,
    like oil, paint, ink or tar, you can use use odorless mineral spirits or turpentine or acetone/nail polish remover on a clean white cloth.  Then, wipe the area with a damp cloth to remove any residue.

    1. Gently rub the area with your finger or an eraser (avoid using sharp items, which can scratch your Flooring).
    2. Rub lightly with isopropyl alcohol on a clean, white cloth.
    If the stain still shows, use odorless mineral spirits or turpentine on a clean, white cloth.
    3.If the stain still shows, use a clean, white cloth to very carefully wipe the area with fingernail polish remover containing acetone.
    4. Scrub the area with a floor cleaner and a nonabrasive white scrubbing pad, following instructions on the label.

    Caution: Isopropyl alcohol, odorless mineral spirits and paint thinner are flammable solvents.


    For spots such as candle wax or chewing gum,
    apply a gel solvent or isopropyl alcohol and let dwell for a few minutes.  Gently scrape with a plastic scraper, such as a credit card.  Always clean the area afterwards to remove any residue.

    Environmental Protection


    Entry mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that might otherwise be tracked onto your floor.

    Always be sure to protect furniture legs and stanchions with felt pads to protect the floors from scratching.

    Maintain a normal indoor relative humidity level between 35% and 65% throughout the year to minimize the natural expansion and contraction of the floor.  

    Minor Repair Instructions:


    In the event that accidental damage occurs to one of the Luxury Vinyl Floor planks, minor scratches or dents can be repaired using a Flooring Touchup or Color-fill Kit. 

    Removal for re-installation somewhere else:


    Floating Luxury Vinyl Floors planks can be assembled and disassembled several times.  Carefully disassembled glueless joints will retain their original locking integrity.  If you would like to remove your flooring and plan to reinstall it somewhere else, please contact New Braunfels Flooring for specific instructions.

    You should always consult New Braunfels Flooring prior to making any repairs to ensure that manufacturer warranty is not voided.

    WARRANTY SERVICE

    New Braunfels Flooring provides information about proper maintenance of your hard surface product.  If you have other questions, please feel free to write or call us. If you think that there is a defect in your Luxury Vinyl Floors that is covered by product warranty, you must notify New Braunfels Flooring to file the claim with the Manufacturer. 

    Be sure to provide a full description of the problem and photos if available.

    How to contact New Braunfels Flooring:
    CALL 830-488-7679
    EMAIL Service@nbflooringdesign.com
    VISIT 1269 Summerwood Drive, 406, New Braunfels, TX 78130